Support — Car Logo Quiz

Need help? Find answers to common questions below, or reach out to us directly — we're happy to assist.

My game progress was lost or reset. Can I recover it?

Game progress is stored locally on your device. It can be lost if you uninstall the app, restore your device from a backup, or clear app data. Unfortunately we are unable to remotely restore individual save files. To avoid losing progress, keep the app installed and avoid clearing app storage.

I made a purchase but didn't receive my coins or items.

If you were charged but didn't receive your purchase, try the following:

• On iOS: open the App Store, go to your Account, tap Purchase History, and look for the transaction. Then relaunch the app — purchases are usually restored automatically.
• If the issue persists, email us at support@logoquizgame.com with your Apple Order ID (found in your purchase confirmation email) and we will investigate.

The game is crashing or freezing.

Try these steps in order:

• Force-close the app and reopen it.
• Restart your device.
• Make sure you have the latest version of the app installed.
• Free up storage space on your device — the game needs a small amount of free space to run smoothly.

If crashes continue, please email us with your device model and iOS version so we can investigate.

Ads aren't loading or the game feels slow.

Ads require an active internet connection. Check that you are connected to Wi-Fi or mobile data. If you have a VPN enabled, try disabling it — some VPNs block ad networks. If the issue persists after reconnecting, restarting the app usually resolves it.

How do I turn off personalized ads?

On iOS 14 and later, you were asked for permission to track your activity when you first launched the app. You can change this at any time:

• iOS: Settings → Privacy & Security → Tracking → Car Logo Quiz

If you decline tracking, you will still see ads — they just won't be personalized based on your activity in other apps.

How do I delete my data?

All game data (progress, settings, coin balance) is stored locally on your device and is deleted automatically when you uninstall the app. We do not store personal data on our own servers. For data held by third-party services such as Firebase or AdMob, please refer to the Privacy Policy or contact those providers directly.

I have a different question or found a bug.

We'd love to hear from you. Email us at support@logoquizgame.com with as much detail as possible (device model, iOS version, and a description of the issue) and we'll get back to you as soon as we can.

For information on how we handle your data, see our Privacy Policy.